Introduction
I. New Risks, New Crises, New Dangers
Ulrich Beck & Boris Holzer
Chapter 1: Organizations in World Risk Society
Romain Laufer
Chapter 2: Crisis Management and Legitimacy: Facing Symbolic Disorders
Sarah Kovoor-Misra & Manavendra Misra
Chapter 3: Understanding and Managing Crises in an "Online World"
II. New Crises, New Meaning
Karlene H. Roberts, Peter Madsen, & Vinit Desai
Chapter 4: Organizational Sensemaking During Crisis
Robert P. Gephart, Jr.
Chapter 5: Crisis Sensemaking and the Public Inquiry
Jean-Marie Jacques, Laurent Gatot & Anne Wallemacq
Chapter 6: A Cognitive Approach to Crisis Management in Organizations
III. New Crises, New Barriers
Ian I. Mitroff
Chapter 7: The Psychological Effects of Crisis: Deny Denial --- Grieve Before a Crisis Occurs
Christophe Roux-Dufort
Chapter 8: A Passion for Imperfections: Revisiting Crisis Management
Toshihiko Hagiwara
Chapter 9: The Eight Characteristics of Japanese Crisis-Prone Organizations
Dominic Elliott & Denis Smith
Chapter 10: Voices From the Terrace: From "Mock Bureaucracy" to Learning From Crisis" Within the UK's Soccer Industry
IV. New Crises, New Solutions
Judith Clair & Sandra Waddock
Chapter 11: A "Total" Responsibility Management Approach to Crisis Management and Signal Detection in Organizations
Bertrand Robert & Christopher Lajtha
Chapter 12: Crisis Management Simulations: Flaws and Remedies
Author Index
Subject Index
About the Editors
About the Contributors